Cancellation and Return Policy
Once your order is delivered to you and you accept it as accurate as per your order, there is no exchange or refund possible. If you want to return any products that is damaged or not according to your placed order, then please return that products in its original packaging along with a remark, within 7 days of delivery. In case reverse shipment can’t be arranged by us due to the unavailability of our logistics partners, then you may be requested to send such products through available courier services.
All the products to be returned must be accompanied by a copy of the original invoice/receipt, a return/exchange authorization number, and be in unopened and sealed condition; otherwise, the same will not be received back. Please note that we cannot offer exchanges or refunds on any opened or used products. To process your return, we may take up to 3 weeks. Once your return request is processed, you will be notified.
Replacement
In case we have delivered you the wrong products, then it shall be your responsibility to inform us within 3 business days through an e-mail or call. Make sure that you return the product(s) in its original packaging along with a remark, within 7 days of delivery. Kindly note that the courier expenses shall be borne by us and the replaced products shall be dispatched within 4 to 5 business days.
Changes and Cancellation
Any item additions, specification changes, or quantity changes made to accepted orders will be modified in the order details. All sales are final; provided, however, item cancellations and quantity changes may be carried out before the orders is shipped. Kindly note that if our credit department doesn’t approve your credit or if there is any other problems with your selected payment mode, then we may cancel any accepted order before the shipment, without liability.
If you have, by mistake, placed an order for a particular products twice and if you would like to have a refund of one transaction, then you have to inform us of the same within 2 business days through an e-mail or call. Kindly note that the courier expenses shall be borne by you, and a penalty of 3% shall be levied for the same. The paid amount for the same shall be refunded in 7 to 8 days or according to individual bank policies.
Order Cancellation by Us
We hold the right to cancel or refuse any of your orders placed for a products that is listed with an incorrect price for any technical or manual reason. This shall be regardless of whether the order has been confirmed and/or the payment is made. Don’t worry, the entire paid amount shall be refunded and you shall be informed of the same.